Ethics Help Line

You should speak up if you are aware of conduct or practices that you believe are contrary to Bon Secours Mercy Health’s (BSMH) Code of Conduct or an associate’s Compliance obligations.

BSMH has resources available if you have questions or concerns about Code of Conduct matters. You can communicate your concerns in any of the following three ways:

  1. Speak to your direct supervisor or your supervisor’s manager.
  2. Speak to your Compliance Professional.
  3. Submit a question or report to the BSMH Ethics Help Line 24/7 online or by calling 888-302-9224.

If you have any HR‐related questions or concerns, please reach out directly to HR Advice and Counsel at 877‐692‐7780, option #2 or your designated HR Partner.

Report issues and events relating to clinical matters in SafeCARE.

Concerns about the safety or quality of care provided may be reported to The Joint Commission.

To reach the BSMH Chief Compliance Officer, Donna Abbondandolo or a Compliance Professional please

No Tolerance for Retaliation

Retaliation is when an individual (or a group of individuals) tries to cause harm, create unnecessary barriers, intimidate or otherwise “get back” at someone for carrying out their responsibilities under the Code.

BSMH has a policy of no tolerance for any form of retaliation against someone who reports a concern in good faith.

No tolerance for retaliation applies to:

  • Direct as well as indirect retaliation.
    • Retaliation is when a manager or associate acts against an associate, when that associate files a bona fide complaint under our policies or assists in a complaint investigation.
  • Actions as well as threats of actions.
  • Actions by supervisors as well as by co‐workers.

It takes courage to speak up when something is not right. BSMH values and encourages honest discussion about concerns that are raised. Report any form of retaliation to your manager, Compliance Professional or to the BSMH Ethics Help Line. Retaliation could result in discipline and even dismissal.

HIPAA – Privacy and Security

Along with compliance and Code of Conduct training, all associates partake in mandatory training in the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) regulations that are used to protect the privacy and security of patient health information. All associates are accountable for understanding, upholding and abiding by the HIPAA regulations. A list of the HIPAA Privacy & Security Prohibited Actions is provided as well as the Confidentiality and Security Agreement and the Acceptable Use policy.

All patients of Bon Secours Mercy Health will also receive a copy of that facility’s Notice of Privacy Practices.

To reach the BSMH Chief Privacy Officer, Sandra Brown, or a Privacy Team Member, please email