Bon Secours Mercy Health receives HFMA’s 2020 MAP Award for High Performance in Revenue Cycle

Bon Secours Mercy Health has been named as a recipient of the 2020 MAP Award for High Performance in Revenue Cycle, sponsored by the Healthcare Financial Management Association (HFMA). As a national award winner, Bon Secours Mercy Health has met industry-standard revenue cycle benchmarks, implemented the patient-centered recommendations and best practices embodied in HFMA’s Healthcare Dollars & Sense® initiatives, and achieved outstanding patient satisfaction.

Award recipients are acknowledged as industry leaders and share proven strategies with their colleagues. Bon Secours Mercy Health works with Ensemble Health Partners to provide end-to-end revenue cycle management services for the health system.

“We are honored to receive this award, which reflects a focus on our patient-centered revenue cycle best practices,” says Billie Jean Mounts, chief revenue officer, Bon Secours Mercy Health. “We are pleased to share this distinction with Ensemble Health Partners, our revenue cycle partner that provides industry-leading results in all areas of the patient financial experience to our patients and communities we serve.”

“Now more than ever, exceptional performance in revenue cycle is imperative for the long-term financial health of hospitals and health systems,” says Shannon White, president, Ensemble Health Partners. “We are proud to support Bon Secours Mercy Health and our other partners in our mission of redefining the possible in health care.”

Created by and for health care leaders, HFMA’s MAP initiative sets the standard for revenue cycle excellence in the health care industry. MAP is a comprehensive strategy that allows organizations to measure revenue cycle performance using the industry-standard MAP Keys; apply evidence-based strategies for improvement; and perform to the highest standards to improve financial results and patient satisfaction.

“Congratulations to all of our winning organizations, which have not only adopted HFMA’s Best Practices for Patient Financial Communications but also achieved excellence in revenue cycle overall,” said HFMA president and CEO Joseph J. Fifer, FHFMA, CPA. “These exceptional organizations have superior processes for communicating complex financial issues to patients in understandable ways.”

The award will be formally presented on July 17 during a session of the Virtual Annual Conference.

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