Bon Secours Mercy Health (BSMH), in partnership with Ensemble Health Partners (Ensemble), has been named a recipient of the 2022 MAP Awards for High Performance in Revenue Cycle, sponsored by the Healthcare Financial Management Association (HFMA). As a national award winner, BSMH met industry-standard revenue cycle benchmarks and implemented the patient-centered recommendations and best practices embodied in HFMA’s Healthcare Dollars & Sense® initiatives, achieving outstanding patient satisfaction.
“We are honored to receive this prestigious award for the fourth year in a row, which is a reflection of our strong focus on patient-centered revenue cycle best practices,” says Billie Jean Mounts, chief revenue officer of Bon Secours Mercy Health. “We share this distinction with Ensemble Health Partners, our revenue cycle partner that provides industry-leading results in all areas of the patient financial experience to the patients and communities we serve.”
“It’s an honor to receive this award in partnership with BSMH. This award is a result of our strong partnership with their team and our shared mission of redefining the possible in health care,” Ensemble Founder, President and CEO Judson Ivy says. “At Ensemble, we are dedicated to continuing to deliver technology-first processes with people-first service to drive financial performance improvement for hospitals and health systems.”
The award was formally presented on June 26 during the HFMA Annual Conference. Award recipients are acknowledged as industry leaders and share proven strategies with their colleagues.
“Congratulations to all of our winning organizations, which have not only adopted HFMA’s Best Practices for Patient Financial Communications but also achieved excellence in revenue cycle overall,” says HFMA President and CEO Joseph J. Fifer, FHFMA, CPA. “These exceptional organizations have superior processes for communicating complex financial issues to patients in understandable ways.”
Created by and for health care leaders, HFMA’s MAP initiative sets the standard for revenue cycle excellence in the health care industry. MAP is a comprehensive strategy that allows organizations to measure revenue cycle performance using the industry-standard MAP Keys; apply evidence-based strategies for improvement; and perform to the highest standards to improve financial results and patient satisfaction.