We appreciate your interest in Bon Secours Mercy Health and look forward to working with you. The resources below will provide you with background information on our organization, as well as helpful contacts that can put you in touch with our medical experts.
These guidelines are designed to ensure and protect the rights and privacy of our patients, families and associates.
We welcome the opportunity to work with members of the media and appreciate your interest in our ministry, our people and the communities we serve.
Our Public Relations team is available to support accurate, timely reporting and to help connect you with the right resources. We monitor requests regularly and will respond as quickly as possible.
We are happy to coordinate interviews with our physicians, leaders and subject matter experts when appropriate.
To help us respond efficiently, please include:
All interview requests are coordinated through Public Relations to help ensure scheduling support and the best experience for our care teams, providers and media partners.
We understand the importance of visual storytelling and will work to accommodate photography and video requests outside of what is provided whenever possible.
To protect the privacy and comfort of those we serve:
Our team will guide you through these steps and coordinate access as appropriate.
Protecting the privacy of our patients is a core responsibility.
We follow all applicable privacy laws and regulations, including HIPAA. As a result, there may be times when we are unable to share specific details about an individual’s care or circumstances.
We appreciate your understanding and will always provide as much information as possible within those guidelines.
Consistent with our patient privacy practices, Public Relations may provide a one-word patient condition when permitted by the patient or their legal representative.
To request a patient condition, please contact us and provide the patient’s full name.
Please note:
If a condition can be shared, it will be communicated using one of the following standard terms:
To support the safety and privacy of our patients, visitors and care teams:
We will work with you to arrange access that supports your reporting while respecting the privacy, safety and care environment of our facilities.
