Media Resources

We appreciate your interest in Bon Secours Mercy Health and look forward to working with you. The resources below will provide you with background information on our organization, as well as helpful contacts that can put you in touch with our medical experts.

These guidelines are designed to ensure and protect the rights and privacy of our patients, families and associates.

How to Reach Us

We welcome the opportunity to work with members of the media and appreciate your interest in our ministry, our people and the communities we serve. 

Our Public Relations team is available to support accurate, timely reporting and to help connect you with the right resources. We monitor requests regularly and will respond as quickly as possible.

Interview Requests

We are happy to coordinate interviews with our physicians, leaders and subject matter experts when appropriate.

To help us respond efficiently, please include: 

  • Topic or story angle 
  • Deadline 
  • Preferred Interview format (phone, virtual, in person) 
  • Specific questions or areas of focus 

All interview requests are coordinated through Public Relations to help ensure scheduling support and the best experience for our care teams, providers and media partners. 

Media Assets

We understand the importance of visual storytelling and will work to accommodate photography and video requests outside of what is provided whenever possible.

To protect the privacy and comfort of those we serve:

  • All photography and filming must be approved in advance
  • Media must be escorted while on site
  • Written consent is required from any patient who is photographed or filmed

Our team will guide you through these steps and coordinate access as appropriate.

Our Commitment

We value strong relationships with media partners and are committed to being responsive, transparent and helpful. Our goal is to support accurate reporting while ensuring a safe and respectful experience for everyone in our care.

Media Policies

Patient Privacy and Confidentiality

Protecting the privacy of our patients is a core responsibility.

We follow all applicable privacy laws and regulations, including HIPAA. As a result, there may be times when we are unable to share specific details about an individual’s care or circumstances.

We appreciate your understanding and will always provide as much information as possible within those guidelines.

Patient Condition Requests

Consistent with our patient privacy practices, Public Relations may provide a one-word patient condition when permitted by the patient or their legal representative.

To request a patient condition, please contact us and provide the patient’s full name.

Please note:

  • A patient’s full name is required before a condition request can be considered.
  • If a patient has chosen not to share information or we are otherwise unable to release a condition, we cannot confirm whether that individual is a patient at one of our facilities.
  • We do not provide condition reports for victims of violent crimes, including shootings, stabbings, assaults, sexual assaults or child abuse cases.

If a condition can be shared, it will be communicated using one of the following standard terms:

  • Good – Vital signs are stable and within normal limits. Patient is conscious and comfortable. Indicators are excellent.
  • Fair – Vital signs are stable and within normal limits. Patient is conscious but may be uncomfortable. Indicators are favorable.
  • Serious – Vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.
  • Critical – Vital signs are unstable and not within normal limits. Patient may be unconscious. Indicators are unfavorable.

On-Site Requests

To support the safety and privacy of our patients, visitors and care teams: 

  • Media must check in through Public Relations before arriving on site.
  • Unscheduled visits will not be accommodated.
  • Filming, photography or interviews may not take place without prior approval.

We will work with you to arrange access that supports your reporting while respecting the privacy, safety and care environment of our facilities.